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Google Reviews

Gem Car Rental Johor Bahru (HQ)

5.0

Based on 467 reviews

abe roniezal

02:42 20 Jan 22

The service is excellent, the staff are always very helpful and friendly. Their cars are fantastic. When family or... friends tell me they are travelling to the Kuala Lumpur I always advise them to hire from Gem Car Rental Johor Bahru. Thank youread more

GIOK LIEM

03:00 19 Jan 22

Through recommendation I got into contact with Gem Car Rental JB. Customer service was very friendly and they reacted... very fast & adequate to my messages and questions. The quality of the car was fine and the rental price was very reasonable. I highly recommend their service!read more

Praveena Ramachandran

14:42 18 Jan 22

Very efficient and friendly staff. Everything is carried out with proper procedures. I've rented two different cars... thus far, and both were in good condition.read more

daniel goh

13:39 18 Jan 22

Maybe the company is good. I had bad experience over their sales rep Pauline who did not know how to handle a simple 3... days car rental. I ended up need to look for another rental after arrival in JB. My deposit was also held for >1 week before i could get the refund. Blessing in disguise, i managed to find another wonderful car rental WAHDAH rental who treated me like VIP and charged much lesser than Gem.I think Gem needs to really train their staff well, especially Pauline before they certify her to deal with customers.read more

Annie Gan

12:44 15 Jan 22

My boss came jb from Singapore via VTL lane, he need a car to travel from his house to office during 2 weeks in jb. I... found Gem car rental via Google search, good service and reasonable priceread more

ABDULLAH AL MAKRAMI

12:58 04 Jan 22

I have moved to Johor since 2 months ago and requested my colleagues to assist me in finding an excellant car rental... agency. They recommendedGem car rental Johor Bahru and I contacted them. They gave me a good price and started with them for one week to test thier services and support. I was happy and currently I am in the second month and they did excellant support when I reported an issue with one of the tires when they direct me to thier workshop and fixed the tire, change oil and clean the car on thier accountI am happy with them and will continue with themread more

Mohd Azha Abu Samah

11:25 15 Dec 21

Car arrived on time and very good driver and know whre to go for eating

Izad karim

05:57 19 Oct 21

Recommended to used from Gem Car Rental JB services if u searching of transportation for any urgent needed for... bussiness or staycation purposes. Thanksread more

Jayabalan Mayyar

14:41 18 Oct 21

Arrangements are very smooth. On time delivery. Car in good condition. Well maintained. Very clean. Very customer... driven business and goes along with the name. Will recommend to others.read more

Asther Puvana

12:01 13 Oct 21

I came across them few months back for an emergency immediate use. And they were amazing to accommodate to my personal... requests. Ms Crystal is so helpful and friendly. She was with me throughout the whole process. Their car is super clean and even comes with built in Bluetooth. Even snacks are provided. Rented for 9 days. And since then till now they are my go to car rental service in JB when ever I'm in need of car. Superb service and understanding.read more

wil key

04:12 27 Sep 21

1st Time contact and rent the car with Gem Car, the staff will patience and clearly to explain all the term & condition... of the car. Good attitude.read more

Elly Tam

12:29 14 Sep 21

Enquired about one way car hiring services.Great customer service, provide suitable options, quick and prompt response... to queries and provide clear and accurate information.I would recommend people to enquire about their service and product offers.read more

Tiger Chang

09:23 06 Jun 21

Wow! Fantastic experience for whole car rental process.Crystal answered all my enquiries and willing to coordinate... with my last min request to change pick up and drop off location.And offered me a very good and affordable price for long term rental with free upgraded car. Crystal was very friendly and she does recommend good food around me.Whole process was very smooth, car received in good shape, low mileage and functioning well, they do provide some bottled water, small snack, even voucher and new mask in the car for you. Much appreciate for the kindest!Recommend the team as a good Car Rental Provider! Thank youread more

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