Terms And Conditions

 Terms & Conditions

Updated at 2024-05-15

General Terms

By accessing and placing an order with Gem Car Rental, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Gem Car Rental.

Under no circumstances shall Gem Car Rental team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Gem Car Rental team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

Gem Car Rental will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.


Gem Car Rental grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Gem Car Rental (referred to in these Terms & Conditions as “Gem Car Rental”, “us”, “we” or “our”), the provider of the Gem Car Rental website and the services accessible from the Gem Car Rental website (which are collectively referred to in these Terms & Conditions as the “Gem Car Rental Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Gem Car Rental Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to EACL Auto Services (JM0894974-H), Octville Condominium, Persiaran Seri Alam, Bandar Seri Alam, 81750 Masai, Johor that is responsible for your information under this Terms & Conditions.
  • Country: where Gem Car Rental or the owners/founders of Gem Car Rental are based, in this case is KR
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Gem Car Rental and use the services.
  • Service: refers to the service provided by Gem Car Rental as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Gem Car Rental’s site, which can be accessed via this URL: https://gemcarrental.com.my
  • You: a person or entity that is registered with Gem Car Rental to use the Services.


You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Gem Car Rental or its affiliates, partners, suppliers or the licensors of the website.

Return and Refund Policy

Thanks for shopping at Gem Car Rental. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Gem Car Rental. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Gem Car Rental, you agree to the terms along with Gem Car Rental’s Privacy Policy.

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Your Suggestions

Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to Gem Car Rental with respect to the website shall remain the sole and exclusive property of Gem Car Rental.

Gem Car Rental shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Your Consent

We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Links to Other Websites

This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Gem Car Rental. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


Gem Car Rental uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at ’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform when you stop using the Service. You acknowledge and agree that if disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our website

Gem Car Rental reserves the right to modify, suspend or discontinue, temporarily or permanently, the website
or any service to which it connects, with or without notice and without liability to you.

Updates to Our website

Gem Car Rental may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the website. You agree that Gem Car Rental has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that Gem Car Rental shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Gem Car Rental does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Term and Termination

This Agreement shall remain in effect until terminated by you or Gem Car Rental.

Gem Car Rental may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from Gem Car Rental, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.

Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.

Termination of this Agreement will not limit any of Gem Car Rental’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Copyright Infringement Notice

If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.


You agree to indemnify and hold Gem Car Rental and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Gem Car Rental, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Gem Car Rental provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, , systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither Gem Car Rental nor any Gem Car Rental’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of Gem Car Rental are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of Gem Car Rental and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.

To the maximum extent permitted by applicable law, in no event shall Gem Car Rental or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Gem Car Rental or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by Gem Car Rental on the Services, shall constitute the entire agreement between you and Gem Car Rental concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Gem Car Rental’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND Gem Car Rental AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.

o failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

Gem Car Rental reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Gem Car Rental.

Entire Agreement

The Agreement constitutes the entire agreement between you and Gem Car Rental regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and Gem Car Rental.

You may be subject to additional terms and conditions that apply when you use or purchase other Gem Car Rental’s services, which Gem Car Rental will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Gem Car Rental, its licensors or other providers of such material and are protected by KR and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Gem Car Rental, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Agreement to Arbitrate

This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR Gem Car Rental’s INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and Gem Car Rental concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or Gem Car Rental must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: [email protected] Gem Car Rental will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Gem Car Rental will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Gem Car Rental may commence arbitration.

Binding Arbitration

If you and Gem Car Rental don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Gem Car Rental without any compensation or credit to you whatsoever. Gem Car Rental and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.


Gem Car Rental may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.


If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Gem Car Rental. Gem Car Rental will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Gem Car Rental operates and controls the Gem Car Rental Service from its offices in KR. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Gem Car Rental Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Gem Car Rental Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and Gem Car Rental concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.


Gem Car Rental is not responsible for any content, code or any other imprecision.

Gem Car Rental does not provide warranties or guarantees.

In no event shall Gem Car Rental be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Gem Car Rental Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Gem Car Rental is a distributor and not a publisher of the content supplied by third parties; as such, Gem Car Rental exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Gem Car Rental Service. Without limiting the foregoing, Gem Car Rental specifically disclaims all warranties and representations in any content transmitted on or in connection with the Gem Car Rental Service or on sites that may appear as links on the Gem Car Rental Service, or in the products provided as a part of, or otherwise in connection with, the Gem Car Rental Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Gem Car Rental or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Gem Car Rental does not warrant that the Gem Car Rental Service will be uninterrupted, uncorrupted, timely, or error-free.


Delivery and Collection Fee 

  • Delivery and collection incur charges of MYR50-MYR140. More than Johor Bahru area will be different charges. 
  • Return fee at KLIA area would be incur charges of MYR600.
  • An additional charge of MYR20.00 per trip for delivery and collection before 09:00 and after 21:00. 
  • Pick up and drop off service only allowed for advance booking.


Driver’s Age And Licence Requirements 

  • The drivers must be between 21 and 65 years old. Other nationals with valid English driving licenses can drive in Malaysia for a maximum of 3 months. 
  • The drivers that is 66 years old and above must included additional driver.  
  • Probational license holders will not be accepted.
  • Digital driving license is acceptable. 


Minimum Rental 

  • The minimum rental is 1 day. Extension above 12 hours considers the full day rate.  
  • Any extension to the rental period must be informed in writing to the Company at least 1 week in advance. 
  • The monthly rental rate will remain the same and pro-rated by the number of calendar days.
  • Any modifications to the rental, such as changes to the date, time, or extending the rental period, the calculation will be based solely on the rates listed on the website
  • An additional 5% processing fee applies when we create a payment link for the customer
  • All vehicle allow drive in Malaysia (except Langkawi , Sabah & Sarawak)
  • All vehicle is not allow to drive to Thailand & Brunei.


Mileage Policy 

  • Per day mileage 300km, exceed per km MYR0.5
  • Petrol full to full


Leasing Service

  • No bank commitment
  • Zero risk on depreciation cost
  • Provide rental car for long term or additional information please contact : ( +6018-387 7720 )


Vehicle Collection 

  • Please bring a photocopy of your identity card/passport, driving license, business card or any relevant document to verify your working/home address. 
  • During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collecting the vehicle please inform our team immediately. Any damage or missing part that is not reported earlier will be considered under the hirer’s responsibility. 
  • Pick up and drop off only provided for door to door house service , Hotel lobby or Security guard house.
  • Car be subjected to free upgrade due to issues happen , however hirer do not agree company reserve the right to cancel booking without refund.
  • Collection before 9:00 and return after 21:00, hirer have to self pick up or drop off at our HQ at Seri Alam, Masai. 



Insurance & Excess 

  • All vehicles are fully insured with a standard motor vehicle policy. However, the hirer is responsible for excess  MYR3,000 (Group A), MYR5,000 (Group B), MYR6,000 (Group C) and MYR10,000 (Group D). 
  • The hirer can reduce the excess to MYR1000 (Group A) MYR1,500 (Group B) MYR2,500 (Group C) and MYR4,500 (Group D) by purchasing optional Excess Protection for MYR20.00 per day / MYR 500 per month (Group A), MYR30.00 per day / MYR 500 per month (Group B), MYR40.00 per day / MYR 1000 per month (Group C) and MYR50.00 per day / MYR 1000 per month (Group D). 
  • All insurance and excess protection do not apply for damage or loss due to careless action, negligence, or illegal or improper use of the vehicle. The insurance and excess protection also do not apply to tire punctures, burst tires, battery damage due to the car not being switched off for a long period, and loss or damage to the vehicle accessories. 
  • The accident or damage only applies for collision between two moving objects. Any damage, while the vehicle is stationary will be under the hirer’s full responsibility and subjected to excess and excess protection above. 
  • For damage involving a third party, the hirer must get information from the third party driver, including the driver’s name, IC/Passport, driving license, and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection. 
  • The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection are void if the vehicle is driven on an unsealed, unmade road or surface. 
  • The hirer is required to contact our representatives to inform us for any event of accidents or car theft. 
  • A police report should be made within 24 hours after the accidents or from when you’ve discovered the theft or loss. The police report should be obtained in writing.
  • Major accidents happen, renter have to compensate amount (based on both parties’ agreed Group A-D)  


    Security Deposit 

    • Security deposit of MYR300-MYR3000.00 will be charged on hirer credit card or debit card.

    • Security deposit be used in the event of loss or damage to the Rental Vehicle during the term of this  agreement. In the event of damage to the Rental Vehicle, will apply this Security Deposit to defray the costs of necessary repairs or replacement. Suppose the cost for repair or replacement of damage to the Rental Vehicle exceeds the amount of the Security Deposit. In that case, Renter will be responsible for the balance of this cost. 



    • Smoking is prohibited inside the car. Penalty MYR300 will be charged for cleaning any unpleasant odor. 
    • Pungent smell penalty MYR100 (eg: durian , vomits, salted fish, stale smell)
    • No pets allowed , penalty MYR100.
    • In the event when car return too dirty penalty MYR100 (eg: sediment , soil , drinks pour off ) 
    • Loss of car key will be charged of MYR100 with cost replacement. 
    • Change of location will incurred MYR100 each trip. (Less than 24 Hours)
    • Last minute change of timing less than 6 Hours will incurred MYR200.
    • Due to careless accidentally payment , there will be a surcharged total amount of 10%.
    • All traffic/parking summons (if any) will be under the hirer’s responsibility. Penalty MYR50 will be charged if the customer fails to pay the summons within the time specified after sending the notification. 
    • For long-term rental, the hirer is responsible for returning the car to our nearest branch if the car is due for servicing. We reserve the right to charge a penalty of MYR1.00 per KM after 500 KM exceeding the service limit. 
    • If there are any breach of contract by the Hirer during the contract period, the deposit will be forfeited.
    • If the contract is terminated in less than 6 months, the hirer will be required to pay 30% of the remaining balance of the total rental.
    • If the contract is terminated in more than 6 months, the hirer will be required to pay 20% of the remaining balance of the total rental.
    • For Long term rental ( 2 month and above), any delay payment will be charged MYR50 per day as the penalty fee on the 8th day. 
    • In the event of any motor vehicle accident, if the accident is claimable by standard vehicle insurance, the Hirer is responsible for the car rental amount until the vehicle repair is complete.
    • Typically, receiving a summons in Malaysia is often delayed, so if we receive the summons during your rental period, approximately 1-2 months after you return the car, we reserve the right to collect the corresponding fine from you.
    • For extension rental if did not receive any payment ,system will auto cut off engine . Reactivate system cost incurred of MYR50.  

    Speed Limit 

    • The speed limit for highways in Malaysia is 110 KM/hr, while the normal road is 90 KM/hr. Please drive carefully and obey traffic rules.

    Returning The Vehicle 

    • Please inform in advance 7 days if you want to return or extend the rental. 
    • For Long term rental, please inform in advance 1 month.
    • Any penalties or deductions incurred after returning the car, such as returning it without a full tank  of petrol, new scratches or dents, smoking inside the car and etc., will require upfront payment from the hirer and cannot be deducted from the deposit. 

    Cancellation and Refund Policy 

    • All cancellations must be notified with formal notice in advance. We reserve the right to charge full day rental for cancellation less than 24 hours. 
    • A formal notice in writing must be emailed to support@gemcarrental.com.my with the subject cancellation of Reservation Number (Booking No.)
    • In the event of early termination or before the rental agreement period end, the hirer has no right to refund any or part of the charges.
    • We will process the refund for the rental amount within 14 working days. 
    • No refund will be given for the hirer fails to show up (cancellation without notice) 
    • If a booking is canceled within 15 days and above from pick up, the renter will be charged 10% of the rental amount as a cancellation fee and the balance will be refunded back.
    • If a booking is canceled within 2 to 14 days from pick up, the renter will be charged 50% of the rental amount as a cancellation fee and the balance will be refunded back.  
    • If a booking is canceled within 1 day from pick up, the renter will be charged 80% of the rental amount as a cancellation fee, and the balance will be refunded. 
    • All cancellations of long-term leasing must be notified 2 weeks before the booking date. We reserve the right to charge a one-month rental for cancellation of less than a month.
    • Deposit automatically return to your wallet, enabling faster booking and access to exclusive promotions. For a deposit refund, log in to your account and click the refund button. Once approved, refund are processed within 14 days. 
    • in the event between 6 months after return the car there is a summons on booking date , our customer service team update proof of payment to claim back from driver.
    • Any changes of booking  date, surcharged MYR100.
    • Driver particular must be submitted before receiving the car on pick up date , booking information and pick up date with same driver submitted documentation. Driver totally agrees that he/she will be rejected from receiving the car if the documentation is different person . No refund will be made


    Contact Us

    Don’t hesitate to contact us if you have any questions.

    • Via Email: [email protected]
    • Via Phone Number: +60183877720
    • Via this Link: https://www.gemcarrental.com.my/
    • Via this Address: Octville Condominium, Persiaran Seri Alam, Bandar Seri Alam, 81750 Masai, Johor

    Gem Car Rental