Frequently Asked Questions (FAQs)
Must the car be in good condition when leasing out?
Yes. The car condition must be excellent all the time. Our team will conduct a specific screening inspections and checklist prior to accept the car.
Can the car owner take back the car for personal use at any time?
In case if that time the car is not lease out for customers, the owner can take back to use. Any adjustment/change can be communicate and coordinate between car owner and the company.
Will the car owner bear maintenance costs, road tax, and insurance?
It is 100% bound by EACL Autoservices Sdn Bhd.
In case of any car accidents, how will the incident be handled by Gem Car Rental?
Minor problem will 100% settle by us, serious problem will claim with the insurances company. We will ensure the car is under E- Hailing insurances that legally enable the driver as an authorized insurances claimer.